---
title: "Manage reservations with unknown guests"
url: "https://kb.infotronics.no/en/article/manage-reservations-with-unknown-guests"
language: "en"
last_updated: "2024-05-22T08:51:31.539Z"
---

# Manage reservations with unknown guests

## Background

A common scenario is that the coordinator knows about a requirement for e.g 10 rooms in the camp for a period, but the names of the specific personnel are not yet decided. This article describes how such a scenario can be handled by using Webbooking. 

## Create reservation

1.  The reservation should be created, with the correct information in the reservation header. 
2.  In the booking table, add a line for a "placeholder person". This is not a real person, but acts as a placeholder until the names of the guests are known. The "placeholder person" can be used across multiple reservations, i.e it is enough with 1 placeholder person pr company.   
    ![](https://cdn-assets.productfruits.com/6648c432-07c1-4055-b68b-16e4f904fa23)
3.  Set the correct information on the booking request:  
    ![](https://cdn-assets.productfruits.com/60b39fdb-506e-4132-81f4-4193b9386d4c)
4.  Now, the first line can be copied   
    ![](https://cdn-assets.productfruits.com/6074cbb3-47d3-4f7b-b104-44928e9cda91)Click copy booking as many times as needed until the required capacity:  
    ![](https://cdn-assets.productfruits.com/4da96df4-002c-453a-ac67-dfb65e1cd970)
5.  Click Save reservation to save and Send reservation to send it to the booking manager of the camp. 

The booking manager will handle the request.

## Guest updates

When the guest names have been decided, the placeholder person should be replaced by the correct guest. 

1.  Open the processed reservation  
    ![](https://cdn-assets.productfruits.com/a1f0210e-09a0-4e01-a04e-c46f9d69fbb3)
2.  Change the guest information by clicking the person search icon on the line ![](https://cdn-assets.productfruits.com/0a07c618-42a1-4154-9783-45f653627ded)
3.  Find/create the guest  
    ![](https://cdn-assets.productfruits.com/9c307581-f7d1-4999-808d-b8110e460459)
4.  Click Select guest. The booking table is updated with the new guest information, and the update is handled by the booking manager of the camp.   
    ![](https://cdn-assets.productfruits.com/5b5ac284-6655-4f7a-bd82-b2bd50bd9557)
5.  When the update is approved by the camp manager, the status will change to "update approved":  
    ![](https://cdn-assets.productfruits.com/336d0135-8b36-4b68-b458-773c97dc3863)